Returns, Exchanges & Refunds

If it does not fit, we will exchange it for a different size at no cost to you. Request within 7 days of delivery and we arrange the pickup — you do not have to find a courier or pay for return shipping.

The item needs to come back unworn and unwashed, with its tags on.

One exchange per item. If the size you want is unavailable, we will refund you in full instead.

This is on us, always. Email helpdesk@arakhne.in within 48 hours of delivery with a photograph, and we will send a replacement at no cost or refund you in full — your choice. No pickup required in most cases; we will tell you if we need the piece back.

Because every piece is made to order, we do not accept returns simply because you changed your mind after delivery. This is the trade-off that lets us make one-off designs at all rather than printing thousands and hoping.

Before dispatch, though, you can cancel for any reason — see below.

• Before it goes to print: cancel for any reason and receive a full refund. Message us as soon as you can — production usually starts within hours.
• After dispatch: the order can no longer be cancelled, but the 7-day size exchange and the damage cover above both still apply.

• Refunds go back to the original payment method via Cashfree, typically within 5–7 business days of us approving them.
• For a cash-on-delivery order there is nothing for us to reverse, so we refund by bank transfer or UPI to details you provide.
• Where a COD advance was paid to unlock delivery, it is refunded along with the rest — except where a parcel was refused at the door, as set out in our shipping policy.

Many Arakhne designs are retired permanently once sold, which is why they appear in our sold archive. If you exchange such a piece for another size, you keep the design — retiring it does not affect your order.

Email helpdesk@arakhne.in or message us on WhatsApp at +91 90307 09801 with your order number and, where relevant, a photograph. We reply Monday to Saturday, 10am – 7pm IST. Nothing here affects your rights under the Consumer Protection Act, 2019.